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Terms and Conditions For The Supply Of Goods And Services

1. Definitions

1.1   –   In these Conditions, the following words shall have the following meanings:
           Customer: the person or company who purchases the Goods and/or Services from the Supplier.
           Supplier: Ranebrook Windows Ltd registered in England and Wales with company number 08093181
           Business Day: a day (other than a Saturday, Sunday, or a public holiday) when banks in London are open for business.
           Commencement Date: the date when the Supplier communicates written acceptance of the Customer’s Order.
           Contract: the Contract between the Supplier and the Customer for the supply of Goods and/or Services.
           Deliverables: the Goods and Services set out in the Order and accepted by the Supplier (Deliverables Specification).
           Delivery Location: the location (if any) set out in the Order or such other location as the parties may agree in writing.
           Force Majeure Event: an event beyond the reasonable control of the Supplier or Customer including but not limited to strikes, lock-outs or other industrial disputes, failure of a utility service or transport network, act of God, war, riot, civil commotion, malicious damage, compliance with any law or governmental order, rule, regulation or direction, accident, breakdown of plant or machinery, fire, flood, storm or default of suppliers or subcontractors.
           Goods: shall mean the goods, items or products ordered by the Customer and accepted by the Supplier.
           Goods Specification: any specification for the Goods, including any relevant plans or drawings, which are agreed by the Customer and the Supplier in an accepted Order or Supplier’s price quotation.
           Order: the Customer’s order for the Supply of the Deliverables.
           Service Life: the expected lifetime of the Goods and/or Services (as case may be).
           Service Specification: the description or specification for the Services provided in writing by the Supplier to the Customer in the attached order/quotation.
Supplier Materials: all materials, equipment, documents, and other property of the Supplier which is at the Customer’s premises from time to time.
           Terms: these Contract terms as amended from time to time in accordance with clause 14.2.
           Price: the price payable for the Deliverables by the Customer, as specified in the attached Customers order or quotation.

2. Basis of contract

2.1   –   The Order constitutes an offer by the Customer to buy Goods and/or Services in accordance with these Terms from the seller.
2.2   –   No Contract shall exist between the Parties until the Supplier accepts the Customer’s Order in writing and such acceptance has been received by the Customer (Commencement Date).
2.3   –   The Contract constitutes the entire agreement between the parties. The Customer acknowledges that it has not relied on any statement, promise or representation made or given by or on behalf of the Supplier which is not set out in the Contract.
2.4   –   Any samples, drawings, descriptive matter, or advertising issued by the Supplier and any descriptions of the Goods or illustrations or descriptions of the Services contained in the Supplier’s catalogues or brochures are issued or published for the sole purpose of giving an approximate idea of the Services and/or Goods described in them. They shall not form part of the Contract or have any contractual force.
2.5   –   These Terms apply to the Contract to the exclusion of any other terms that the Customer seeks to impose or incorporate, or which are implied by trade, custom, practice or course of dealing or Statute, to the extent statutory terms can lawfully be excluded.
2.6   –   All of these Terms shall apply to the supply of both Goods and Services except where application to one or the other is specified.

3. Goods

3.1   –   The Goods are described in any applicable Goods Specification.
3.2   –   The Supplier may amend the Goods Specification if required to do so by any statutory or regulatory requirements and shall inform the Customer if such changes occur.

4. Delivery of Goods

4.1   –  The Supplier shall try to deliver any Goods, within 50 working days (this might change during busier periods) of the Commencement Date or completed payment of the first invoice, whichever is later.
4.2   –  The Goods shall be delivered / can be collected after the Supplier has notified the Customer that the Goods are ready for dispatch / collection.
4.3   –   The Supplier shall ensure that each delivery of the Goods is accompanied by a Delivery Note which shows the date of the Delivery, all relevant Customer and Supplier reference numbers, the type and quantity of the Goods, if the Order is being delivered by instalments, the outstanding balance of Goods remaining to be delivered.
4.4   –   The Supplier shall deliver the Goods to the Delivery Location at any time after the Supplier notifies the Customer that the Goods are ready.
4.5   –   Delivery of the Goods shall be completed on the Goods’ arrival at the Delivery Location.
4.6   –   The Supplier shall not be liable for any delay in delivery of the Goods that is caused by a Force Majeure Event or the Customer’s failure to provide the Supplier with adequate delivery instructions or any other instructions that are relevant to the supply of the Goods. Should there be any delays in the lead time, the Customer will be informed.
4.7   –   If the Supplier fails to deliver the Goods, its liability shall be limited to the refund of any payments made for goods and materials the Customer did not receive.
4.8   –   If the Customer fails to respond, or accept delivery, within 2 Calendar Days of the Supplier notifying the Customer that the Goods are ready, then except where such failure or delay is caused by a Force Majeure Event:
–          (a)   delivery of the Goods shall be deemed to have been completed at 8.00 am on the day on which the Supplier notified the Customer that the Goods were ready; and
–          (b)   if the goods are not claimed within 15 Calendar Days, each day after this period will be charged a storage fee at 0.5 percent of the total order cost. The goods will only be released by the Supplier for collection/delivery once all overdue fees are paid by the Customer.
4.9   –   If 30 Business Days after the Supplier notified the Customer that the Goods were ready for delivery the Customer has not accepted or taken delivery of them, the Supplier may resell or otherwise dispose of part or all of the Goods and, after deducting reasonable storage and selling costs, account to the Customer for any excess amount paid by the Customer Goods or charge the Customer the amount of any shortfall recovered below the Price.
4.10  –   In case of a large order, the Supplier may deliver the Goods by instalments, which shall be invoiced and paid for separately. The amount invoiced for each instalment of items is to be paid before or during each delivery. Any delay in delivery or defect in an instalment shall not entitle the Customer to cancel any other instalment.
4.11  –  All supply-only orders are kerbside deliveries, and the Customer must be there to offload the goods. The Supplier will inform the Customer if more than one person or a relevant vehicle or machinery is needed to remove the goods from the delivery vehicle. The Customer will be provided a delivery date and a timeslot, if the delivery is missed by the Customer, or the Customer is unable to unload the goods, a re-delivery fee will apply to the same amount of the original delivery fee. The Customer is to inform the Supplier if they are unable to offload the goods themselves before the delivery date is arranged.
4.12  –  All goods are dispatched suitably packaged for transit purposes only. You are responsible for checking and confirming that you are satisfied with the goods. If the product arrives damaged, they must be signed for as such and contact made to our customer services within 24hours. The Supplier does not take responsibility for goods that have been damaged after delivery as a result of poor handling or storage.
4.13  –  In the case of an order for collection, the Customer is fully responsible for safely loading and transporting their goods in an appropriate vehicle. The Supplier does not take responsibility for any damages that occurred during loading or transportation.

5. Quality of Goods

5.1   –   The Goods supplied under this Contract shall comply with any Goods Specification and are free from defects in workmanship and materials for 5 years from the date of delivery (Warranty Period).
5.2   –   Subject to clause 5.1, the Supplier shall, at its option, repair or replace the defective Goods, provided that:
–          (a)   the Customer gives notice in writing during the Warranty Period and within a reasonable time of discovery that some or all the Goods do not comply with the warranty set out in clause 5.1;
–          (b)   the Supplier is given a reasonable opportunity of examining such Goods; and
–          (c)   the Customer (if asked to do so by the Supplier) returns such Goods to the Supplier’s place of business at the Supplier’s cost.
5.3   –   Surface Defects:
–          (a)   Any scars or visible faults on the surface and glass visible from 3 metres are not allowed. A single fine scratch up to 15 mm long is permissible and the sum of individual fine scratches up to a maximum of 45 mm.
–          (b)   Glass is often scratched during service and deep scratches can reduce the strength and integrity of the product. If a scratch in the surface of the glass is deep enough to be felt with a “fingernail” then it is recommended that the glass is replaced (proof needs to be presented before the Goods were installed).
5.4   –   The Supplier shall not be liable for the Goods failure to comply with the warranty in clause 5.1 if:
–          (a)   the defect arises because the Customer failed to follow the Supplier’s oral and written instructions as to the storage, installation, commissioning, use or maintenance of the Goods or (if there are none) good trade practice;
–          (b)   the defect arises as a result of the Supplier following any drawing, design, Goods Specification, or any other specification supplied or approved by the Customer;
–          (c)   alterations are made to the Goods, prior to making any changes it is recommended to consult with the Supplier;
–          (d)   the defect arises as a result of fair wear and tear, wilful damage, negligence, or abnormal working conditions, or is a result of attempted repairs by an unauthorised person – in these instances the Goods will not qualify for free repairs under warranty by the Supplier.
5.5    –   The Customer is responsible for proper care and maintenance of products, any issues arising from improper care and/or lack of maintenance will not fall under warranty and will not be entitled to free repairs or refunds. It is recommended that the Customer seeks advice from the Supplier should any questions arise regarding the care and maintenance of their product.
5.6   –   The terms implied by sections 13 to 15 of the Sale of Goods Act 1979 are, to the extent permitted by law, excluded from the Contract.

6. Maintenance and removal of Goods

6.1   –   Unless the Supplier and Customer have entered into a separate agreement in writing, the Supplier shall have no responsibility for inspection, maintenance, and the continued safe installation of the Goods after delivery. This clause 6.1 shall not exclude the Supplier’s liability to repair or replace defective Goods in accordance with clause 5. However, proof of faulty Goods must be presented before the Goods are installed.
6.2   –   The Supplier will not be held liable to any damages caused to products by the presence of other trades on-site during installation of the Goods or which have been caused by anyone other than the employees of Ranebrook Windows Ltd. Repairs will only be carried out by agreement and at an additional cost. Any unplanned extra work that was not included in the original agreement will also be charged additionally.
6.3   –   If the Supplier is met with any claim from the people set out in clause 6.3 relating to any loss or damage, the Customer shall indemnify the Supplier on demand against all liabilities, costs, expenses, damages and losses (including any direct, indirect or consequential losses, loss of profit, loss of reputation and all interest, penalties and legal and other reasonable professional costs and expenses) suffered or incurred by the Supplier in connection with any claim made against the Supplier.
6.4   –   If the Goods are required to be removed for any reason other than fault on the Supplier’s part, the Customer shall be responsible for removal of Goods installed by the Supplier at its own cost and expense. If the Supplier agrees to remove Goods installed for the Customer, the Customer shall pay the Supplier the full cost of such services including all charges for making good and disposal of the Goods.

7. Title and risk

7.1   –   The risk of loss or of damage to the Goods shall pass from the Supplier to the Customer on delivery of the Goods to the Delivery Location.
7.2   –   Title to the Goods shall not pass to the Customer until the Supplier has received payment in full for:
–          (a)   the Goods; and
–          (b)   any other goods that the Supplier has supplied to the Customer in respect of which payment has become due.
7.3   –   Until title to the Goods has passed to the Customer, the Customer shall:
–          (a)   Store the Goods separately from all other Goods held by the Customer so that they remain readily identifiable as the Supplier’s property;
–          (b)   Not remove, deface, or obscure any identifying mark or packaging on or relating to the Goods;
–          (c)   maintain the Goods in satisfactory condition and keep them insured against all risks for their full price on the Supplier’s behalf from the date of delivery;
–          (d)   give the Supplier such information relating to the Goods as the Supplier may require from time to time; and
–          (e)   deliver up the Goods if requested by the Supplier; and, if the Customer fails to do so promptly, the Supplier may enter any premises of the Customer or of any third party where the Goods are stored in order to recover them.

8. Supply of services

8.1   –   The Supplier shall provide the Services to the Customer in accordance with any Service Specification on an Order.
8.2   –   The Supplier shall use reasonable endeavours to meet any performance dates for the Services specified in the Order, but any such dates shall be estimates only and time shall not be of the essence for the performance of the Services unless agreed in advance in writing.
8.3   –   If the Customer fails to accept or postpone the installation within 2 Calendar Days of the Supplier notifying the Customer, then the installation of the Goods shall be deemed to have been started at 8.00 am on the day on which the Supplier notified the Customer. If the installation cannot be carried out as planned, a fee of 20 percent from the installation price will be applied and whole outstanding Customer Order payment will be required before the start in order to avoid further late or non-payments. The Goods will only be released by the Supplier for installation once all fees are paid by the Customer.
8.4   –   If the Customer does not enable installation during the period agreed for installation (“Installation Period”), the balance of the Price then unpaid becomes payable immediately. In addition, if the Customer does not enable installation within 15 days of the end of the Installation Period, the Customer shall pay a daily storage fee equal to 0.5 percent of the Price between the date, which is 15 days after the end of the Installation Period, until the date of installation.
8.5   –   The Supplier shall have the right to make any changes to the Services which are necessary to comply with any applicable law or safety requirement, or which do not materially affect the nature or quality of the Services, and the Supplier shall notify the Customer in any such event.
8.6   –   The Supplier warrants to the Customer that the Services will be provided using reasonable care and skill.
8.7   –   The Supplier will commence installation work only after payment for Goods has been made in full:
8.8   –   If the Supplier does window installation
–          (a)   the Service begins at 8 am and finishes at 5 pm, unless otherwise agreed before beginning of the job.
–          (b)   unless otherwise has been agreed in writing between the Customer and the Supplier, the working space should be clear and anything around the windows should be removed – including blinds, curtains, and shutters, prior to the arrival of the Supplier. If the working space is not ready, the Supplier can try to remove everything needed but cannot be held responsible for any damage that may occur during this process.
–          (c)   the Supplier will not move services, fixtures or fittings, e.g., radiators, pipes, electricity, telephone, or television cables. The Supplier does not take any responsibility for damage caused to any of the above if not removed by the Customer or its contractors before work is executed. The Supplier reserves the right to charge for wasted time if it is unable to carry out work due to site specific restrictions/conditions.
–          (d)   the Price does not include the cost of repair or replacement of any rotten timber, defective lintels, hidden services, or hazardous materials such as asbestos found during the course of carrying out the works or the cost of repair of any structural defects unless such work is specified in the schedule of work. Any such work found to be necessary will be brought to the attention of the Customer before continuing the work and will be the subject of a separate quotation.
–          (e)   No undertaking can be given that the Customer’s existing doors, windows and/or frames can be removed so as to be fit for re-use or any other purpose and they will be removed from the site and disposed of unless the Customer instructs the installer to leave them.
8.9   –   8.9 During installation work, where Pay and Display parking is not available, the Customer must provide the Supplier with parking permits.

9. Returns and refunds

9.1   –    Should you deem a product to be defective or not as described (proof needs to be presented before the Goods were installed) then the Supplier reserves the right to repair, replace or refund the item. He will notify the Customer with his intentions via e-mail or phone within a reasonable period of time. The Supplier will try to process the repair, replacement, or refund as soon as possible and, in any case, within 30 days of receiving the request. Refer to cause 5 regarding repairs.
9.2   –   When there is nothing defective/not as described about the Goods, the Supplier will not accept a return of the Goods as products are custom-made.
9.3   –    Once this Contract is signed, the products will be made according to all details in the above-mentioned quotation. The Customer is responsible for checking that all details are correct and to their satisfaction before placing the Order. Any amendments after submitting this contract may not be possible or will be charged an extra fee.

10. Customer’s obligations

10.1   –  The Customer shall:
–          (a)   ensure that the terms of the Order and the Goods Specification are complete and accurate;
–          (b)   be accountable for the windows and their installation being approved by the relevant authoritative body that holds the responsibility of accepting the design/construction of windows, before going ahead with placing an order. If works are suspended or terminated due to a planning breach or failure to obtain planning permission, the Customer shall pay all outstanding charges to the Supplier so that the full contract sum is settled;
–          (c)   ensure that all information and instructions supplied by the Customer shall be complete and accurate;
–          (d)   co-operate with the Supplier in all matters relating to the Services;
–          (e)   provide the Supplier, its employees, agents, consultants, and subcontractors, with access to the Customer’s premises as reasonably required by the Supplier;
–          (f)   provide the Supplier with such information as the Supplier may reasonably require to supply the Services, and ensure that such information is accurate in all material respects;
–          (g)   prepare the Customer’s premises for the supply of the Services;
–          (h)   obtain and maintain all necessary licences, permissions and consents which may be required for the Services before the date on which the Services are to start;
–          (i)   comply with all applicable laws, including health and safety laws, and notify us where windows are to be used as fire-escape so that the Supplier can ensure the specifications, sizes and hinges are suitable for this;
–          (j)   keep and maintain all materials, equipment, documents, and other property of the Supplier (Supplier Materials) at the Customer’s premises in safe custody at its own risk, maintain the Supplier Materials in good condition until returned to the Supplier, and not dispose of or use the Supplier Materials other than in accordance with the Supplier’s written instructions or authorisation;
–          (k)   following delivery (and including during the Warranty Period), regularly inspect the Goods and maintain them in accordance with the Supplier’s oral or written instructions or (if there are none) good trade practice and
–          (l)   take out all risk insurance against any claim from any third parties and any loss which the Customer may suffer.
10.2   –  If the Supplier’s performance of any of its obligations in respect of the Goods and Services is prevented or delayed by any act or omission by the Customer or failure by the Customer to perform any relevant obligation or if the Customer breaches any of its obligations under these Terms (Customer Default):
–          (a)   the Supplier shall without limiting its other rights or remedies have the right to suspend performance of the Services until the Customer remedies the Customer Default, and to rely on the Customer Default to relieve it from the performance of any of its obligations to the extent the Customer Default prevents or delays the Supplier’s performance of any of its obligations;
–          (b)   the Supplier shall not be liable for any costs or losses sustained or incurred by the Customer arising directly or indirectly from the Supplier’s failure or delay to perform any of its obligations; and
–          (c)   the Customer shall reimburse the Supplier on written demand for any costs or losses sustained or incurred by the Supplier arising directly or indirectly from the Customer Default.

11. Price and payment

11.1   –  If no Price is confirmed between the Parties, the price will be as set out in the Supplier’s published price list as at the date of delivery.
11.2   –  If the Supplier is providing the installation Service a site visit charge of 200+VAT is applicable. This charge is refunded at the end of the order and deducted from the final invoice. If the charge was not applied at the beginning and the Customer decides to revoke the installation, the charge will need to be paid together with the final invoice for the goods. The same applies if the Customer cancels the order after the final site visit was made.
11.3   –  Before placing the order in the factory, the Supplier shall invoice the Customer a 50 percent prepayment invoice for Goods and Services on the Commencement Date unless otherwise agreed in writing. For orders under a total of £500.00, the Customer must make a full 100 percent payment. If paying by cheque, the order will only be placed once the cheque has cleared.
11.4   –   The Customer shall pay each invoice submitted by the Supplier:
–          (a)   in accordance with any credit terms agreed by the Supplier and confirmed in writing to the Customer unless standard terms mentioned below apply; and
–          (b)   in full and in cleared funds to a bank account nominated in writing by the Supplier, and
–          (c)   time for payment shall be of the essence of the Contract.
11.5   –  All amounts payable by the Customer under the Contract are inclusive of amounts in respect of value added tax (VAT).
11.6   –  The final 50 percent payment for the Goods must be paid before the dispatch (if an external delivery service is used) If Supplier’s transport is used to make the delivery, the outstanding balance shall be paid before unloading the items at the latest or on the day that goods are delivered to site and the installation commences. The outstanding final payment for the installation must be made immediately on the date of completion of the installation, unless agreed otherwise in writing.
11.7  –  For cheque payments, the outstanding balance will only be considered as paid once the cheque has cleared. Time is of the essence in relation to payment.
11.8   –  The Supplier reserves the right to increase the Price, by giving notice to the Customer at any time before delivery of Goods, to reflect any increase in the cost of the Goods to the Supplier that is due to:
–          (a)   any request by the Customer to change the delivery date(s), quantities or types of Goods ordered, or the Goods Specification; or
–          (b)   any delay caused by any instructions of the Customer in respect of the Goods or failure of the Customer to give the Supplier adequate or accurate information or instructions in respect of the Goods.
11.9   –  Without limiting any other right or remedy of the Supplier, if the Customer fails to make any payment due to the Supplier under the Contract by the due date for payment (Due Date), the Supplier shall have the right to:
–          (a)   temporarily stop all installation works (if contract is for supply & install) and return to site only once the FULL outstanding contract amount is paid in advance for supply and installation costs, in order to avoid further late or non-payments,
–          (b)   charge interest on the overdue amount at the monthly interest rate of 4.25 percent (based on the Bank of England base rate valid from 30th March 2023) until the date of actual payment of the overdue amount and,
–          (c)   claim debt recovery costs on overdue payments. The late charge is either £40, £70 or £100 as set out by Late Payment legislation.
11.10  –  The Customer shall pay all amounts due under the Contract in full without any deduction or withholding except as required by law and the Customer shall not be entitled to assert any credit, set-off or counterclaim against the Supplier in order to justify withholding payment of any such amount in whole or in part.

12. Termination

12.1   –  Without limiting its other rights or remedies, the Supplier may terminate the Contract with immediate effect by giving written notice to the Customer if the Customer fails to pay any amount due under this Contract on the due date for payment.
12.2   –  The Customer may only terminate the Contract by giving the Supplier written notice within 24 hours after placing the Order.
12.3   –  Either party can terminate this Contract with immediate effect by written notice to the other party if the other party is declared bankrupt, makes a voluntary arrangement with its creditors, or a receiver or an administrator is appointed in respect of its business; or if the other party is in material breach of any of its obligations under this Contract.
12.4   –  Without limiting its other rights or remedies, the Supplier shall have the right to suspend the supply of Services or all further deliveries of Goods under the Contract or any other contract between the Customer and the Supplier if the Customer fails to pay any amount due under this Contract on the due date for payment.
12.5   –  The Customer shall pay the Supplier for any Goods delivered or for any costs incurred in conducting its obligations before termination.

13. General

13.1   –  Force majeure:
–          (a)   Neither party shall be liable for delays in performing or failure to perform any of their obligations this Contract as a result of a Force Majeure Event.
–          (b)   If the Force Majeure Event prevents the Supplier from providing any of the Services and/or Goods for more than 30 days from the date of notification, either party can terminate this Contract with immediate effect by giving written notice to the other party.
13.2  –   Notices:
–          (a)   Any notice or other communication required to be given to a party under or in connection with this Contract shall be in writing and shall be delivered to the other party personally or sent by prepaid first-class post, recorded delivery, or sent by e-mail.
–          (b)   This clause 13.2 shall not apply to the service of any proceedings or other documents in any legal action.
13.3  –   No partnership: Nothing in the Contract is intended to, or shall be deemed to, constitute a partnership or joint venture of any kind between any of the parties, nor constitute any party the agent of another party for any purpose. No party shall have authority to act as agent for, or to bind, the other party in any way.
13.4   –   Third parties: No-one who is not a party to this Contract has any benefit or any right to enforce any term of this Contract for the purposes of the Contracts (Rights of Third Parties Act 1999).
13.5   –   Assignment: Neither party can assign its rights under this Contract without the consent of the other party, which shall not be unreasonably withheld.
13.6   –   Waiver: No failure by either party to exercise any of its rights under this Contract shall be deemed to be a waiver of such rights or prevent the exercise of such rights at a later date.
13.7   –   Governing law and jurisdiction: This Contract, and any dispute or claim arising out of or in connection with it or its subject matter or formation (including non-contractual disputes or claims), shall be governed by, and construed in accordance with, English law, and the parties irrevocably submit to the exclusive jurisdiction of the courts of England and Wales.

14. Customer Data Privacy Notice (GDPR)

14.1     The Supplier has issued this notice to describe how Ranebrook Windows Ltd handles personal information that they hold about their Customers. The Supplier respects the privacy rights of individuals and is committed to handling personal information responsibly and in accordance with applicable law. This notice sets out the personal data that is collected and processed, the purposes of the processing and the rights that the Customer has in connection with it.
14.2     The types of personal information the Supplier may process include, but are not limited to:
–                 Identification data – Customer’s name, Company’s name.
–          –       Contact details – home and business address, telephone, and email address details.
–          –       Photos – finished project photos, which can be shared on the website, social pages, and advertising.
–          –       Quotes from Customers’ reviews.
14.3     The purpose of processing personal data is to enable the Supplier to make contact with the Customer before, during and sometimes after work has been carried out. The Supplier does not use your information for marketing purposes and will never sell or pass on the information he holds, other than in the normal processes of our business. The Supplier will only use your data as far as is necessary in order to perform the Contract, and to comply with the law.
14.4     Legal basis for processing personal data:
–          –       Supplier will typically collect personal data from the Customer only where he needs it to undertake a contract with the Customer; where the Customer has freely given consent to do so, or where the processing is in their legitimate interests and only where this interest is not overridden by the Customer’s own interests or fundamental rights and freedoms.
–          –       In some cases, the Supplier might also have a legal obligation to collect personal information from the Customer or might otherwise need the personal information to protect your vital interests or those of another person.
14.5     Who the personal data is shared with:
–          –       The Supplier takes care to allow access to personal data only to those who require such access to perform their tasks and duties within our Company, and to third parties who have a legitimate purpose for accessing it.
–          –       Whenever the Supplier permits a third party to access personal information, he will implement appropriate measures to ensure the data is used in a manner consistent with this notice and that the security and confidentiality of the data are maintained.
–          –       The Supplier makes certain personal data available to third parties who provide services to the Supplier. It is done on a “need-to-know basis” and in accordance with applicable data protection and data privacy laws. For example, some personal data will be available to third-party companies who provide accounting services or for the purposes of registering installations with FENSA and guarantee insurers.
–          –       The Supplier might also disclose personal data to third parties on other lawful grounds.
14.6     Personal data will be stored in accordance with applicable laws and kept for as long as needed to conduct the purposes described in this notice or as otherwise required by law. Generally, this means your personal information in order documents will be retained for a period of not less than 5 years for product guarantee purposes. Invoices are legal documents and must be kept for not less than 6 years.
14.7     The Customer might exercise the rights available to him under data protection law as follows:
–          –       The right to be informed,
–          –       The right of access,
–          –       The right to rectification,
–          –       The right to erasure,
–          –       The right to restrict processing,
–          –       The right to data portability,
–          –       The right to object,
–          –       Rights in relation to automated decision-making and profiling.
14.8     The Supplier responds to all requests he receives from Customers wishing to exercise their data protection rights in accordance with applicable data protection laws.
14.9     The Customer will not have to pay a fee to access their personal information or to exercise any of the other rights. However, the Supplier might charge a reasonable fee if the Customer’s request for access is unfounded or excessive. Alternatively, the Supplier might refuse to comply with the request in such circumstances.
14.10    The Supplier tries to meet the highest standards when collecting and using personal information. For this reason, he takes any complaints he receives about this very seriously. We encourage people to bring it to the Supplier’s attention if they think that the collection or use of information is unfair, misleading, or inappropriate. The Supplier would also welcome any suggestions for improving their procedures.
14.11    Where the lawful basis for processing was the Customer’s consent, the Customer might withdraw his consent at any time by contacting the Supplier.

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