Updated 15th November 2020
To all our customers,
As the UK goes into a second National Lockdown, the Prime Minister has emphasised the importance of the construction materials supply chain for the UK’s critical infrastructure, to ensure our country’s homes and businesses are kept warm, dry and secure. We maintain operating legitimacy as a business that provides vital support to the construction industry. Ranebrook Windows will remain open online on a limited basis. We are operating with a reduced staffing level with many colleagues working from home and ready to serve you as normal. Currently, we are carrying out a limited number of remote surveys and installations following social distancing guidance. As always, we are committed to serving you on ranebrook.co.uk. Our online store timberwindowsonline.co.uk also remains open.
To make your order placing experience as worry-free as possible, we have made some updates:
We are pleased to continue to be able to offer a home delivery option for our customers. You will be able to accept your order at the front entrance of your home.
Also, we will be offering a ‘contact-free delivery’ right to everyone’s doorsteps. These include:
- Asking customers to choose a safe place for deliveries.
- If a safe place hasn’t been chosen but it is somewhere safe to deliver the parcel, then couriers will leave it there, even when there is someone in the property. A photo will be taken, and this will be included in the delivery notification email.
We are operating a contactless site survey service for our customers which will be operated outside of your home. A colleague will meet you and discuss your order, ensuring that social distancing rules are adhered to.
We are operating a contactless installation service for our customers, ensuring that social distancing rules are adhered to.
Our customer service team are open:
- Monday – Friday: 08.00 – 17.00
- Please contact us via email: firstname.lastname@example.org or call 01322 332237
Do continue to check this page for our latest updates.
In the meantime, thank you for working with us. We hope we can continue to count on your support during this difficult time. Stay safe and look after each other.
Very best regards,